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Policies & Conditions

To make it clear and simple, we have grouped all our policies into a single page that includes Privacy Policy, Refund Policy, Return Policy and Conditions.

Head Office

246 Stewart Green SW
Unit #6039
Calgary, AB T3H 3C8

Operating Business

MiniChemist Store operates under
MiniChemist Technologies, Inc.

Site Identity

Our website location is https://minichemist.com/

Your Shared Data

If you request a password reset, your IP address will be included in the reset email.

We are sharing common data with Google Analytics to monitor your interaction with MiniChemist.

We are sharing common data with MailChimp and SendGrid for emailing purposes.

Your Stored Data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

Website administrators can also see and edit that information.

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Embedded Content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Refund Policy

We are offer 100% refund on any product that has quality defect, damaged package or has successfully completed return process.

We do not refund product obtained for free, but we will replace it if we have in stock or send an alternative product with same value.

We offer 50% refund on products having no defect, no damaged package or is not eligible to return if not satisfied.

Refund will be issued within 2-3 weeks after the return process is complete if there is one.

Return Policy

You can request a return of any product that has quality defect and/or damaged package.

MiniChemist will provide you with free shipping label when the product has quality defect, damaged package or if requested by MiniChemist upon refund request.

You will pay for the return if the package was not open and no defect on the product (pierced, teared).

Any return must have a return number otherwise will be invalid. You can request one by contacting us.

For any return it is of your responsibility to ensure its arrival at our return center.

Shipping Options

Note: MiniChemist is working hard to eliminate shipping cost, we are definitely appreciating your help and patience.

All our shipping rates are based on Canada Post yearly rate sheet. 

Our Free Shipping is available to orders over ~USD100.00.

All our options are providing tracking number, except when the transit time increase due to tracked option we choose not the track the package to allow you to get it faster. You can add to purchase note “Tracked” and we will provide a tracking number.

All order are shipped up to 2 days after purchased date.

Referral Program

When your reference place an order we take 10% off the subtotal and store it in the advocate (referrer)’s account.

Once, the advocate’s account reaches the average shipping cost then the advocate receive a FREE SHIPPING coupon (Shareable).

There are no maximum limits and the coupons have 6 months to expire.

The reference account is linked to the advocate until advocate or reference delete their account. In other words, the advocate will continuously receive benefits for every order placed by the reference.

Payment Processor

Our underlaying payment processing partner is exclusively Stripe.

Payment Methods

MiniChemist accept all major credit card provider including debit card (Visa Debit, Mastercard Debit).

Payment Storage

MiniChemist doesn’t store your payment information on our servers. All customer’s payment information are stored at PCI cetified stripe location.

Bank chargebacks

MiniChemist doesn’t tolerate any kind of fraudulent chargebacks… We have a support center to solve any problems. If a chargeback is initiated by the bank, we will lock the costumer account and investigate along providing proper documentation to the bank.

The costumer will be provided with an option to unlock his account by paying fees attached with the chargeback ranging from ~USD20.00USD100.00

Note: any newly created account from the same address/name/credit card will be deleted and orders cancelled.

 

Statement descriptor

You can find MC-STORE, MINICHEMIST TECH or 788064269 AB, INC. on your credit card/debit card statement when payment is processed by MiniChemist Store.

Store Currencies

MiniChemist accept US Dollars and Canadian Dollars.

You can pay in your preferred currency there will be no exchange on your credit card statement if that said credit card is it the said preferred currency.

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